> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.linkiglobal.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I did not receive the email with my eSIM

After you pay, the QR code for your eSIM arrives by email, normally within minutes.

## What to check first

1. **Spam, promotions or junk folders** of the email account you used to buy.
2. **The email address in your order.** If you mistyped it, message us and we will fix it.
3. **My eSIMs:** if you have an account, your eSIMs and their instructions are also at [linkiglobal.com/en/user/esims](https://linkiglobal.com/en/user/esims).

## If more than 20 minutes have passed

Message us in the chat on this page and tell us the **email you bought with**. A person on the team will review your case.

For anything about an order you can also write to **support@linkiglobal.com**.

> Please do not pay again while we check your order: if the charge already went through, we will email you the eSIM.