> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.linkiglobal.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refunds and how to contact us

## Connected, or we refund you

If you do not get connected within your first hour, we fix it or refund your money. A person on the team reviews every request and replies with the next steps.

Before you ask, go through the checklist in "My eSIM does not connect": many cases are solved in a minute.

## How to talk to us

- **Chat:** the chat button on this page. A virtual assistant answers common questions and passes your case to a person on the team when needed.
- **Email:** **support@linkiglobal.com** for anything about an order, and **info@linkiglobal.com** for general questions.

## What helps us reply faster

- The email you bought with.
- The destination and the plan.
- A screenshot of the problem, if you have one.

We will never ask you for card numbers, passwords or verification codes.