I did not receive the email with my eSIM

After you pay, the QR code for your eSIM arrives by email, normally within minutes.

What to check first

Spam, promotions or junk folders of the email account you used to buy.
The email address in your order. If you mistyped it, message us and we will fix it.
My eSIMs: if you have an account, your eSIMs and their instructions are also at linkiglobal.com/en/user/esims.

Message us in the chat on this page and tell us the email you bought with. A person on the team will review your case.

For anything about an order you can also write to support@linkiglobal.com.

Please do not pay again while we check your order: if the charge already went through, we will email you the eSIM.

Updated on: 07/10/2026

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