Question 1

Refunds and how to contact us

Accepted Answer

Connected, or we refund you

If you do not get connected within your first hour, we fix it or refund your money. A person on the team reviews every request and replies with the next steps.

Before you ask, go through the checklist in "My eSIM does not connect": many cases are solved in a minute.

How to talk to us

Chat: the chat button on this page. A virtual assistant answers common questions and passes your case to a person on the team when needed.
Email: support@linkiglobal.com for anything about an order, and info@linkiglobal.com for general questions.

What helps us reply faster

The email you bought with.
The destination and the plan.
A screenshot of the problem, if you have one.

We will never ask you for card numbers, passwords or verification codes.

Question 2

Is my phone compatible with eSIM?

Accepted Answer

Most phones made since 2018 support eSIM. It is worth checking yours before you buy.

How to check

Model list: see the list by system and brand at linkiglobal.com/en/compatible-devices.
On your phone: dial *#06#. If a number called EID appears, your phone supports eSIM.

When it may not work

If you bought the phone on a contract, or it is locked to a carrier, it may not allow installing another provider's eSIM. Ask your carrier whether they can unlock it.
Some models sold in certain countries do not include eSIM even when the same model does elsewhere.

Still unsure?

Message us in the chat with your phone brand and model and we will help you confirm.

Question 3

How linki works

Accepted Answer

Using linki takes a few minutes and almost everything happens on your phone.

Step by step

Choose your destination and plan at linkiglobal.com/en/destinations.
Pay on the site.
Check your email: within minutes you normally receive a QR code with the installation instructions. You can also find them in My eSIMs.
Install the eSIM before you travel or when you arrive. You need an internet connection (for example, wifi) to install it.
Activate it when you arrive. An installed eSIM does not use data until it is activated: your plan runs from the moment the phone connects to a network at your destination.

Good to know

Your regular SIM stays active for calls and text messages. The linki eSIM is for data only.
If you have questions while installing, read the article "How to install your eSIM" or message us in the chat.

More details at linkiglobal.com/en/how-it-works.

Question 4

My eSIM does not connect

Accepted Answer

If you installed the eSIM and have no internet, go through these points in order. Most cases are solved by them.

Checklist

You are in the plan's country. The eSIM connects when the phone is at the destination of the plan you bought.
The eSIM is turned on in your phone settings (SIM or Mobile Data).
It is selected as the data line. In your mobile data settings, choose the linki eSIM for data.
Data roaming is on for that eSIM.
Restart the phone, or turn airplane mode on and off for a few seconds.
Wait a couple of minutes for the phone to find a local network.

If it still does not connect

Message us in the chat on this page and include:

The email you bought with.
The country you are in.
Your phone brand and model.

If you cannot connect within your first hour, we fix it or refund your money. A person reviews every case.

Question 5

What is linki?

Accepted Answer

linki is a data eSIM for travelers. With it your phone has internet when you land at your destination: no local SIM card to buy, no lines, no hunting for wifi.

What is included

Mobile data for maps, messaging, email and social media while you travel.
Local plans (one country), regional plans (several countries in the same area) and global plans. Choose your destination and the plan that fits your trip at linkiglobal.com/en/destinations.
Delivery by email: after you pay you receive a QR code with the installation instructions.

Your number stays yours

The linki eSIM is for data only. Your regular SIM stays active for calls and text messages, so you keep your number.

Need help?

Message us in the chat on this page, or read the other articles in this help center.

Question 6

I did not receive the email with my eSIM

Accepted Answer

After you pay, the QR code for your eSIM arrives by email, normally within minutes.

What to check first

Spam, promotions or junk folders of the email account you used to buy.
The email address in your order. If you mistyped it, message us and we will fix it.
My eSIMs: if you have an account, your eSIMs and their instructions are also at linkiglobal.com/en/user/esims.

If more than 20 minutes have passed

Message us in the chat on this page and tell us the email you bought with. A person on the team will review your case.

For anything about an order you can also write to support@linkiglobal.com.

Please do not pay again while we check your order: if the charge already went through, we will email you the eSIM.

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