Refunds and how to contact us

Connected, or we refund you

If you do not get connected within your first hour, we fix it or refund your money. A person on the team reviews every request and replies with the next steps.

Before you ask, go through the checklist in "My eSIM does not connect": many cases are solved in a minute.

How to talk to us

• Chat: the chat button on this page. A virtual assistant answers common questions and passes your case to a person on the team when needed.
• Email: support@linkiglobal.com for anything about an order, and info@linkiglobal.com for general questions.

What helps us reply faster

• The email you bought with.
• The destination and the plan.
• A screenshot of the problem, if you have one.

We will never ask you for card numbers, passwords or verification codes.

Updated on: 07/10/2026